Return Policy

At Hapy Goods, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines:

  1. Eligibility for Returns:

    • We accept returns for products purchased directly from the Hapy Goods website.
    • To be eligible for a return, the item(s) must be unused, in their original condition, and in the original packaging.
    • Returns must be initiated within 30 days from the date of delivery.

  2. Return Process:

    • To initiate a return, please contact our customer support team with your order details and reason for the return.
    • Our team will provide you with instructions on how to proceed with the return and any necessary return authorization.
    • Please ensure that the returned item(s) are carefully packaged to avoid damage during transit.

  3. Return Shipping:

    • The cost of return shipping is the responsibility of the customer unless the return is due to a product defect or an error made by Hapy Goods.
    • We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
    • We are not responsible for any lost or damaged items during the return shipping process.

  4. Refunds and Processing Time:

    • Once your returned item(s) are received and inspected, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow for up to 7 business days for the refund to be processed and reflected in your account.

  5. Exchanges:

    • If you wish to exchange an item for a different size, color, or model, please contact our customer support team to check availability.
    • Exchanges are subject to product availability and may require additional charges or refunds depending on the price difference between the exchanged items.

  6. Non-Returnable Items:

    • For hygiene and safety reasons, certain items are non-returnable. These may include but are not limited to opened or used items, perishable goods, and personalized or customized products.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
    • We may request photos or additional information to assess the issue and provide a suitable solution, such as a replacement or refund.

Please note that this return policy applies only to purchases made directly from the Hapy Goods website. If you have purchased our products from authorized retailers, please refer to their respective return policies.

For any further questions or assistance regarding returns, please don't hesitate to reach out to our customer support team. We are committed to ensuring your satisfaction and will gladly assist you throughout the return process.

Thank you for choosing Hapy Goods!

The Hapy Goods Team